Question 1

Do I need to be home?

Accepted Answer

No! As long as we've agreed suitable garden access, you can get on with your day.

Question 2

What happens to the poo?

Accepted Answer

Dog waste is collected, securely double-bagged using odour-resistant bags and deposited in your own household general-waste bin. We do not normally take waste away from your property.

Question 3

Can you access my back garden?

Accepted Answer

Yes, provided there is safe access through an unlocked gate or another agreed arrangement.

Question 4

What if I have several dogs?

Accepted Answer

Additional dogs are charged at £3 per additional dog, per visit.

Question 5

What counts as reasonable pooage?

Accepted Answer

The normal amount of dog waste expected between scheduled visits, taking account of the number of dogs and garden size.

Question 6

What if my garden hasn't been cleaned for ages?

Accepted Answer

Our Catch-Up Clean is available for an additional £30. Exceptionally heavily soiled gardens may need a separate quote.

Question 7

Can I book a communal garden?

Accepted Answer

Yes, provided you have the appropriate permission and suitable bin access.

Question 8

Is the £10 deposit refundable?

Accepted Answer

Absolutely! You can request a full refund before your first service begins.

Question 9

When will you visit?

Accepted Answer

Collections follow planned area rounds, with final days and arrangements confirmed individually.

Question 10

Who will take my payment?

Accepted Answer

Payments are currently collected through Media Matters IOW, the owner's existing business account, using a secure Monzo payment link.

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