1. Our Service
PooCrew provides domestic dog waste collection and garden cleaning services across selected areas of the Isle of Wight.
Services include weekly, fortnightly and one-off garden cleans, together with optional Catch-Up Cleans.
2. Reasonable Pooage 💩
Our standard prices include a reasonable amount of dog waste typically accumulated between scheduled visits, taking into account the number of dogs and garden size.
For gardens with an existing build-up of waste, customers can select our Catch-Up Clean for an additional £30.
Exceptionally large or heavily soiled gardens may require an individual quotation.
Any additional charges will always be explained and agreed before work begins.
3. Garden Access
Customers must provide suitable, safe access to the garden on their allocated collection day.
Access may be through an unlocked side gate, an accessible front garden or another mutually agreed arrangement.
Customers do not need to be home, provided appropriate access has been arranged.
For communal gardens, customers must obtain permission from the authorised property owner or manager.
Dogs must be safely secured away from the working area unless alternative arrangements have been agreed.
4. Waste Disposal
Collected dog waste will be securely sealed in double-layer, odour-resistant bags and deposited in the customer's own household general-waste bin.
Customers must provide access to a suitable general-waste bin with sufficient capacity.
PooCrew does not normally transport collected dog waste away from the property.
5. Visits and Scheduling
Visits will take place on allocated collection days according to the agreed geographical rounds.
Exact arrival times cannot be guaranteed.
If severe weather, unsafe conditions or unexpected circumstances prevent a visit, we will contact customers to rearrange.
6. Payments and Bookings
Our starting prices are:
- Weekly visits: £15 per visit for one dog.
- Fortnightly visits: £22 per visit for one dog.
- One-off visits: £45.
- Additional dogs: £3 per additional dog, per visit.
- Catch-Up Clean: an additional £30.
Customers may reserve their place ahead of the January 2027 launch with a £10 deposit.
This deposit will be deducted from the first completed clean. The remaining balance will be payable as agreed when the service is confirmed.
Early booking deposits are collected through a secure Monzo payment link.
PooCrew is operating as Poo Crew under Media Matters IOW. Customers should therefore expect the Monzo payment page to display Media Matters IOW as the recipient.
Only the £10 deposit is collected through the early reservation payment link. Regular service payments are not automatically established by making a reservation.
7. Early Reservations and Refunds
The £10 early reservation deposit is fully refundable on request at any point before the first service begins.
If PooCrew cannot accommodate a customer's location, availability or intended launch timetable, their deposit will be refunded.
Early reservations remain subject to service availability and confirmation.
Payment of a deposit does not guarantee a particular collection day or arrival time.
8. Cancellations
There is no minimum-term contract for regular services.
Customers may cancel future visits by giving at least 24 hours' notice wherever possible.
Early reservation deposits remain refundable before the first service begins.
Nothing in these terms affects customers' statutory consumer rights, including applicable rights to cancel services booked online.
9. Safety and Liability
PooCrew reserves the right to postpone or decline a service if garden access is unsuitable, working conditions are unsafe or potentially hazardous materials are present.
We will take reasonable care while working on customers' properties and remain responsible for loss or damage caused by our negligence.
10. Business Information and Contact
PooCrew is operating as Poo Crew under Media Matters IOW, with PooCrew used as a customer-facing trading name.
Customer contact: please use our contact page.
Service area: Isle of Wight, United Kingdom.
These Terms & Conditions will be available to customers before payment and included or linked in booking confirmations.